Terms of Service
Last updated: September 21, 2026 · Version 2026-09-21.2
By checking the agreement box when creating an account, you agree to these terms. Please read them together with our Privacy Policy and safety rules. If you do not agree, do not create an account or arrange work through Student Helpers.
1. The marketplace
Student Helpers is operated by Marcus Schoenenberger, doing business as Student Helpers. It is a marketplace that helps local adults arrange short-term services with adult students. Users decide whether to post, apply, hire, and complete work. Student Helpers does not employ helpers or direct how work is performed. A user's legal work status can depend on the facts and applicable law; users are responsible for taxes, permits, licenses, insurance, and other obligations that apply to them. When a customer hires a student, the two participants agree directly to the job description, price, location, and schedule recorded in the app. Agree to any changes before doing additional work. Neither participant may make commitments on behalf of Student Helpers.
2. Eligibility
You must be at least 18 years old, legally able to enter contracts, and provide accurate information. Students must pass identity verification before accepting paid jobs. Student status proof is optional and, when approved, appears only as an additional trust signal.
3. Conduct
We do not tolerate abusive users or objectionable content, including threats, harassment, discrimination, sexual exploitation, or illegal activity. No weapons, controlled substances, alcohol delivery, sexual services, childcare, passenger transportation, medical or legal services, or work that endangers a minor. Roofing, electrical or gas work, hazardous-material handling, and other work requiring professional licensing are outside this marketplace's scope. Off-platform payments may cause loss of platform payment protections. Customers must have permission to arrange work at the location and disclose relevant hazards, lifting requirements, animals, tools, and access restrictions before hiring. Students should accept only work they can perform safely and lawfully, and may stop and report unsafe work. Tutoring does not include childcare; a responsible adult must supervise any minor. Do not arrange pet care for an animal with a known history of biting or attacking. Disclose health and behavior concerns and agree on an emergency contact before pet care begins. Student Helpers does not provide insurance for job-related injury, property damage, vehicles, or pets; users should check their own coverage.
4. User content and job listings
You are responsible for the photos, messages, reviews, job posts, profile details, and other content you submit. You may not upload content that is illegal, misleading, copyrighted by someone else, invasive of privacy, or unsafe. We may remove content, restrict accounts, or report activity when needed to protect users or comply with law. You keep ownership of your content and permit us to host, display, and process it as needed to provide the service. Use in-app reporting and blocking tools for concerns, or contact support. Reports are not emergency services; move to safety and call local emergency services if there is immediate danger.
5. AI-assisted features
Some optional features may use AI to help draft text or flag content for review. Identity verification may use a specialized third-party service that combines automated document checks with other fraud controls. General-purpose AI does not make final hiring, payment, payout, refund, or dispute decisions.
6. Payments
Customers pay in the app after choosing a student. Stripe processes payments and connected account payouts. Payment is not held in a bank-managed trust arrangement; the platform delays transfer according to the recorded job status. Fees and the expected student payout must be shown before payment. Refunds, disputes, reversals, and payout timing can be affected by Stripe, payment networks, banks, law, and the evidence available to the platform. The current platform fee is 10% of the agreed job amount, leaving 90% for the student before any applicable adjustments. Customer processing fees are shown at checkout. A successful release means a transfer to the student's connected Stripe account; it does not mean the bank has received the money. Stripe may require additional information or hold payouts while verification, disputes, or bank processing are pending.
7. Cancellations
Customers may cancel before student arrival is recorded. A no-show reported at least 30 minutes after the agreed start receives a full refund when no arrival evidence exists. Once arrival is recorded, cancellation becomes a dispute so neither party can move the protected funds alone. Students mark the work complete in the app after verified arrival. Completion photos are optional; relevant photos and messages may help resolve a dispute. Customers have 48 hours to confirm or dispute; no response sends the case to an authorized reviewer and does not automatically release the funds. Student Helpers absorbs processing fees Stripe does not return. Repeated student no-shows may result in account suspension or removal.
8. Reviews and trust signals
Reviews, reliability streaks, completed-job counts, badges, student-status review, and identity review are based on available information. Verification is not a criminal background check, endorsement, or guarantee of safety, identity, enrollment, or future performance. Each participant may submit one honest review of the other participant after a completed job. Do not manipulate reviews, offer rewards for favorable ratings, retaliate for honest criticism, or create fake activity. Report reviews that violate our rules through support; disagreement or a low rating alone is not a reason for removal.
9. Copyright complaints
If you believe content on Student Helpers infringes your copyright, email support@studenthelpers.app with the work, the allegedly infringing content, your contact information, and a statement that you have a good-faith belief the use is unauthorized. We may remove the content and may terminate repeat infringers.
10. Dispute resolution
Contact support first so we can try to resolve the issue informally. Nothing in these terms limits rights or remedies that cannot legally be waived. These terms do not impose mandatory arbitration or a class-action waiver. A platform payment review does not remove your rights under applicable law or your payment provider’s dispute procedures.
11. Liability
The platform is provided "as is." We are not liable for the quality, safety, or legality of work performed, the truth of any listing, or the ability of either party to complete a transaction, except to the extent responsibility cannot be excluded by law. To the extent permitted by law, our liability is limited to fees you paid to us in the prior 12 months. These exclusions and limits do not apply where prohibited by law and do not limit non-waivable consumer rights.
12. Termination
We may suspend or remove accounts that violate these terms. You may close your account at any time from Account settings. Account closure may be delayed when there are active jobs, held payments, pending payouts, or disputes. Limited transaction, tax, fraud-prevention, and safety records may be retained when reasonably necessary or legally required. Contact support to request a review of an account restriction and provide relevant information.
13. Governing law
These terms are governed by the laws of the State of Texas, without regard to conflict-of-law rules.
14. Changes to these terms
We identify each version by its date. Material changes will be brought to your attention before they apply, with a new agreement requested where required. Changes do not retroactively alter the price or agreed scope of an existing job.
15. Contact
Contact Marcus Schoenenberger, doing business as Student Helpers, at 2050 Greenwood Drive, Suite 140, Southlake, TX 76092, United States, or email support@studenthelpers.app.