Trust & safety
Student Helpers is built for adults (18+). Review these precautions before arranging work.
In immediate danger?
Move to a safe place and call 911 in the U.S. or your local emergency number. Reports and messages in this app are not emergency services and may not be reviewed immediately.
Everyday jobs, clear boundaries
Do not post or accept childcare, passenger transport, medical care, weapons, alcohol delivery, roofing, electrical or gas work, hazardous-material handling, or work requiring professional licensing. Describe lifting, pets, tools, access, and other risks before hiring.
You can stop or leave if a job feels unsafe or changes from what you agreed. Move to a safe place, then report the job and use the payment dispute option when needed. Identity verification is not a background check, insurance, or a guarantee of safety.
Safety basics
Age confirmation
Accounts must confirm 18+ at signup. This is self-reported, not a guarantee of age. Report suspected underage use.
Verified students
Students can verify school enrollment and identity to earn a verified badge.
Private messaging
All chats happen in-app. We never share phone numbers without consent.
Reporting & moderation
Reports are saved for review. Response times vary; use emergency services for immediate danger.
Student Helpers is not an employer or staffing agency. It is a platform that connects independent adults for local service work.
How student verification works
Verification reviews identity and student-status evidence. It is not a criminal background check, endorsement, or guarantee of safety or future performance.
1. Submit student proof
Students can use a school email, student ID, transcript, class schedule, or school portal screenshot to request verification.
2. Check identity separately
Government-ID verification and school enrollment are separate checks. Review which checks a person has actually completed before agreeing to a job.
3. Get your verified badge
Once approved, a verified badge appears on your profile and job applications. Review timing varies with the evidence provided.
If something goes wrong
We take reports seriously. You have two ways to flag an issue:
Use the Report button
Every profile, job posting, and message thread has a Report button. Tap it to send details to the person handling support and safety reports.
Email support
For non-emergency concerns you can't report in-app, email support@studenthelpers.app.
Safe meeting tips
Leave if you feel unsafe
Meet in a public spot first where practical. If the person, location, or work is different from what was agreed, stop and move somewhere safe. Report the issue and use the job dispute option for payment concerns.
Keep chats in-app
All communication should stay inside Student Helpers so we can help if there's a dispute.
Tell someone your plan
Share the job address and timing with a friend or family member before you head out.
What happens after a report
Queued for review
Reports are prioritized by urgency and reviewed as soon as practical.
Bad actors are removed
Accounts that violate our community guidelines are warned, suspended, or permanently removed depending on severity.
Status when appropriate
We may share a general status update when appropriate, while protecting other users' privacy and the integrity of the review.