Privacy Policy
Last updated: August 11, 2026
1. What we collect
We collect what's needed to run the marketplace: your name, email, phone (optional), profile details, school email (for students), government ID images submitted for verification, job posts and applications, messages you send, location at check-in (when you opt in), and payment records (handled by Stripe — we never see full card numbers).
2. App analytics and product data
We collect basic in-app events such as page views, onboarding progress, job-post attempts, applications, and review-prompt responses. We use this to understand drop-off points, improve reliability, prevent abuse, and measure whether users can complete the marketplace lifecycle.
3. How we use it
To create and secure your account, match customers with students, process payments through Stripe, prevent fraud and abuse, comply with the law, and improve the product. We do not sell personal data, and we do not share it with advertisers.
4. AI-assisted features
Optional AI services may help draft text or flag content for human review. We limit inputs to information needed for the requested feature. Student Helpers does not use AI as the sole decision-maker for hiring, verification, payment, payout, refund, or dispute outcomes.
5. Who can see what
Your public profile (name, photo, bio, ratings) is visible to other signed-in users. Messages are visible only to thread participants and, when reported, to our moderators. ID documents are accessible only to admins reviewing verifications and are retained or deleted according to verification, safety, fraud-prevention, and legal needs.
6. Payments
Payments are processed by Stripe, Inc. Card details are sent directly to Stripe and are never stored on our servers. Stripe's privacy policy applies to that data.
7. Service providers
We use service providers to operate the app, including Supabase for database and account services, Cloudflare for hosting and security, Stripe for payments and payouts, Apple and email providers for app and account delivery, and an AI provider only when an AI-assisted feature is invoked. They may process data on our behalf under their own terms and privacy commitments.
8. Photos, messages, and reviews
Job photos, profile photos, messages, applications, and reviews are stored so the marketplace can function, resolve disputes, prevent fraud, and show trust signals like completed jobs and streaks. You can request deletion, but we may retain limited records when required for safety, payment, tax, legal, or fraud-prevention reasons.
9. Retention, export, and deletion
We keep account data while your account is active. You can export your core marketplace data or request account deletion from Account settings. Active jobs, held funds, pending payouts, or disputes must be resolved first. We may retain limited transaction, moderation, tax, fraud-prevention, and dispute records when reasonably necessary or legally required.
10. Your rights
You can request a copy of your data, correct inaccuracies, or ask us to delete eligible account data from Account settings. Requests that require review show an estimated completion date in the app. You may also contact support@studenthelpers.app for help.
11. Children
Student Helpers is for adults 18+. We do not knowingly collect data from anyone under 18.
12. Security
We use access controls, encrypted connections, restricted administrative tools, and payment providers designed to protect sensitive data. No system is completely secure, and we cannot guarantee that unauthorized access or loss will never occur.
13. App Store privacy categories
Depending on how you use the app, Student Helpers may collect contact info, user content, identifiers, coarse location, payment-related records, product interaction data, and operational diagnostics where configured. Apple privacy labels should be kept aligned with these categories before each release.
14. Contact
Questions? Email support@studenthelpers.app.